Frequently Asked Questions
Frequently Asked Questions
How do you decide who gets assistance?
All applicants who qualify will receive financial support on a first-come-first-served basis.
Is this assistance taxable?
Yes, financial support is taxable.
If I am a gig worker who also works as an employee, am I eligible to apply?
Yes.
Do I have to be unemployed to be eligible to apply?
No, you do not have to be unemployed. You can be employed and working.
If my application is approved, how long will it take to receive the funds?
Once your application is complete, our intention is to advise you of the results of the assessment and, if approved, have a cheque in the mail to you within 45 days.
All cheques are processed and mailed through Canada Post by our external payment partner, EP (Entertainment Partners) Canada.
To learn more about Canada Post’s Delivery Standards, visit their website here. As Canada Post’s website indicates: “Delivery standards are estimates of how long it will take for the mail to be delivered. They’re not guaranteed. Please note: These delivery times exclude the day of mailing.”
I applied, but I did not get a confirmation email. What do I do?
If you’ve checked your spam and junk email folders and you have not received a confirmation email from noreply@mail.smapply.net after 24 hours of submitting your application, please contact us at contact@artsreactivation.ca. Please make your email subject line: Missing Confirmation Email after Submitting My Application and include your full name in the subject line.
You can also contact us at 1-888-337-7834 or access the live chat feature on this website from Monday-Friday, 10-6 EST.
Can I appeal the decision about my application?
Yes, there is an appeal process. Applicants can request an appeal in writing via email: contact@artsreactivation.ca, by accessing the live chat feature, or by phone: 1-888-337-7834.
Applicants who request an appeal must explain why they disagree with the Review Committee’s decision regarding the specific reason the application was denied. The Applicant will be required to provide new, additional information and/or documents for the decision to be reconsidered. Simply requesting the Review Committee to reconsider is not sufficient to conduct an appeal.
Client Services Representatives have no decision-making power regarding the appeal decision. CSRs support applicants in their appeal requests and in gathering the necessary information needed for the Review Committee to conduct an appeal.
Applicants are only permitted to appeal once, and the appeal decision of the Review Committee is final.
Is this confidential?
Yes.
What if I need help applying?
Please contact us by chat, phone us at 1-888-337-7834, start a live chat, or send us an email to contact@artsreactivation.ca. We have friendly, knowledgeable, and compassionate service representatives ready to help you with the application process.